Who we work for
We guarantee all our products for ten years, with the exception of chemical, self-adhesive and rubber products, and key-safes on which we guarantee for two years. Our guarantee covers free re-delivery or free repair by us of these components should there prove to be any defects on account of unsoundness of material or construction during the term of the guarantee. This guarantee only applies if the ascertained defect is brought to our attention immediately upon discovery, and we are afforded the opportunity to evaluate (or arrange for such) and/or to repair (or arrange for such) the defect and the component in question is sent to us carriage paid. We are not liable if the purchaser has carried out repairs and/or modifications independently to the goods delivered. Defects affecting our products which are the consequence of normal wear and tear do not fall under the guarantee.
The guarantee is valid solely if our products :
We are not liable for consequential damage which can arise when using our goods, nor are we liable for damage thanks to late delivery, business interruption, assembly or disassembly, loss of earnings or otherwise. Our liability for damage is limited to the amount paid by our product liability insurance per claim arising.
Making a claim under our guarantee obligation will not relieve the purchase of their payment obligation. A complaint is only admissible if the purchaser has met all their financial obligations. If an evaluation is required by an independent third party as part of a guarantee claim the costs of this investigation are at the expense of the party ruled against
Goods may only be returned after our written permission. Returned goods that are not carriage paid can be refused by us. Ordered chemical, self-adhesive, rubber and specially made items cannot be returned. Items returned must be in their original packaging and be intact and clean. These items will be credited less a minimum 20% returns charge.